Helinet Aviation Services, LLC
Last revised: January 2, 2020
THE SCOPE OF THIS POLICY AND YOUR CONSENT
This policy applies to all Helinet website and app users. Please review this Policy before using this website or our mobile app. By using this website or our app, you are consenting to the collection, use, and disclosure of your Personal Information as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use this service. Please remember that your use of the Helinet website and mobile application is also subject to our Terms of Service.
THE INFORMATION WE COLLECT
When you use the Helinet website, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of Personal Information we collect about you:
WE COLLECT INFORMATION IN DIFFERENT WAYS.
We collect information about your interactions with the Helinet Platform like our apps and websites, including the pages and content you view and the dates and times of your use. For example, if you sign up for any of our services, we collect such information about you automatically.
We also collect information about your use of the Helinet App Platform, including flight information such as date, time, destination, distance route, payment, and whether you used a promotional or referral code.
Device Information: We collect information about the devices you use to access the Helinet Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identiﬁers, and advertising identiﬁers.
Where permitted by law we use tracking tools such as browser cookies, tracking pixels, data analytics tools like Google Analytics and other third party technologies to understand how you navigate through the Helinet Platform and interact with Helinet advertisements, to learn what content is popular and to serve you better. We collect information about users over time when you use this website. We may have third parties collect Personal Information this way. We also collect information from our mobile apps.
Cookies are small text ﬁles that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Helinet website or app. You should consult your web browser(s) if you wish to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Helinet Platform.
Where permitted by law, we may share information with third parties with whom we do business. We may get information from persons acting on your behalf. We may also get information from social media platforms and advertising and analytics providers.
INFORMATION WE COLLECT FROM THIRD PARTIES
Third party services provide us with information needed for core aspects of the Helinet Platform, as well as for additional services, programs, loyalty beneﬁts, and promotions that can enhance your experience. These third-party services include marketing providers and other businesses. We obtain the following information about you from these third-party services:
We may combine information that we have collected offline with information we collect online, to the extent covered by the transactional purpose or your consent. Or we may combine information we get from a third party with information we already have.
Sometimes another business, broker or entity may arrange your flight with Helinet. If another person has arranged a flight for you using our webforms or charter app, they may provide us your contact information and the pickup and drop-off location of your flight.
If someone refers you to Helinet, we will collect information about you from that referral source including your name and contact information.
Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
HOW WE USE YOUR PERSONAL INFORMATION
We will use your Personal Information to provide the services you request, such as to fulfill a request for charter services, or to ask you to participate in a customer survey. Where legally permitted, we may use your Personal Information to personalize your experience with us. We might also use your information to respond to a question about our services.
We may use your information to improve our website, app and services. Where legally permitted, we may combine the information that we get from you with information about you we get from third parties.
We use your Personal Information to:
We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.
We may use your information for marketing purposes. We might send you information about new services or special offers. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails. We obtain consents as required by law before marketing to you. To manage this, read the choices section below.
WE USE INFORMATION AS DISCLOSED OR OTHERWISE PERMITTED BY LAW.
Providing the Helinet Charter App. We use your Personal Information to provide an intuitive, beneficial, efﬁcient, and valuable experience on our platform. To do this, we use your Personal Information to:
Providing Customer Support: Our goal is to provide you the best flight experience possible, including supporting you when you need it. To do this, we use your Personal Information to investigate and assist in resolving questions or issues you have regarding the Helinet Platform.
Where legally permitted, we may use your information to protect our company, our customers, and our websites.
Improving the Helinet Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your Personal Information to:
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your Personal Information to respond to those demands or obligations.
HOW WE SHARE YOUR INFORMATION
We do not sell your Personal Information. To make the Helinet Application work, we may need to share your Personal Information with third parties, including service providers. This section explains when and why we share your information.
Upon receiving a flight request, we share with the assigned Pilot and Dispatch staff your pickup and drop off location and name. We do not share your phone number or contact information with other users. If you report a lost or found item to us, someone from our charter team will seek to contact you.
We may share your information with third parties. However, Helinet will not sell, rent, share, license or otherwise trade your Personal Information to any third party without your permission or under special circumstances, such as when Helinet believes in good faith that the law requires it to do so under the circumstances. In the unlikely event that Helinet is ever sold or acquired, any of your Personal Information, including your email address, may be sold or acquired in such acquisition. Any purchaser will be required to adhere to the requirements set forth in this Policy.
We will share your information with data processors that perform services on our behalf. For example, we share information with vendors who send emails and other communications for us. We also share information with companies that help us operate our sites or run promotions and advertisers and advertising networks that assist us in marketing and advertising our products and services. Some vendors may be located in a country other than where you live.
Sharing with Third Party Service Providers for Business Purposes
Helinet may share the following categories of your Personal Information for a business purpose to provide you with a variety of the Helinet Platform’s features and services:
We disclose those categories of Personal Information to service providers to fulﬁll the following business purposes:
For Legal Reasons and to Protect the Helinet Platform
We will share information if we think we have to in order to comply with the law or to protect ourselves, our customers or others. For example, we will share information to respond to a court order or subpoena, or in response to a lawful request by public authorities, including to comply with applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable government request.
We will share your information to cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
With your permission or upon your direction, we may disclose your Personal Information to interact with a third party or for other purposes.
HOW WE STORE AND PROTECT YOUR INFORMATION
We take reasonable and appropriate measures designed to protect your Personal Information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
YOUR RIGHTS REGARDING YOUR DATA
As explained more fully below, Helinet’s Application provides ways for you to access and delete your Personal Information as well as exercise other data rights that give you certain control over your Personal Information.
Opt Out of Email Subscriptions
You can opt out of receiving email marketing messages from us. To stop receiving our promotional emails, you can follow the instructions in any promotional message you get from us, or directly at firstname.lastname@example.org. Even if you opt out of getting marketing messages, we will send you transactional messages. These include responses to your questions.
Application Profile Information
You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
You Can Control Cookies and Tracking Tools
Do Not Track
Do not track is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing not be tracked, for example by third party ad or social networks, or by analytics companies. You can opt out of tracking and analytics on this website by changing your settings within your browser.
At present, no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website does not currently respond to DNT requests.
Deleting Your Account
If you would like to delete your Helinet account, please visit our mobile application. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
YOUR CALIFORNIA PRIVACY RIGHTS
The California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights, see the “Exercising Your California Privacy Rights” section below.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
Right to Delete. You have the right to request that we delete the Personal Information we have collected from you. There are a number of exceptions, however, that include when the information is necessary for us or a third party to do any of the following:
Opt-Out Right. California residents also have the right to opt-out of the “sale” of their Personal Information. The word “sale” is used in quotation marks because the California statute considers some transfers of Personal Information to third parties in exchange for value as “sales,” even if no money changes hands, such as when online identifiers, device IDs, and other information is shared with third party businesses to further their own commercial purposes.
Other Rights. You can request certain information about our disclosure of your Personal Information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
To make a request, please send us an email at email@example.com or write to us at the address listed below.
16303 Waterman Drive
Van Nuys, CA 91406
OUR SITES AND CHILDREN
THIRD PARTY WEBSITES
For your safety and ours, we may need to authenticate your identity before fulfilling your request.
Please check our site regularly for updates.